two people having a conversation

Manners

Classes:
Introduction > Table Manners > Telephone Manners > Professional Manners > Conversation > Social Skills > Conclusion


Professional Manners

Having good manners will serve you well, not just around friends and families, but also in a work environment. Many of the things you do to be polite in casual settings are just as polite in work situations, for example, using your telephone manners, saying "please" and "excuse me", shaking hands and introducing yourself when meeting someone new, paying attention to people when they are talking, and appearing neat and clean.

However, work situations often call for an even higher level of manners than those you use in casual situations. For example, jeans and t-shirts may be fine for hanging out with friends or going to the movies, but you may be expected to dress more professionally at work. You may answer the phone with a simple "Hello" at home, but at work, you maybe expected to state your name, the company's name, and offer to help, "This is the Jane Doe Company, John Smith speaking, may I help you?"

For more information on the skills and manners you need for a work environment, visit the Job Readiness course on this Web site.

Next: Conversation Skills


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